Transforming a bank in India
Business Challenges
Reports were generated from multiple systems, many requiring manual preparation. While the bank was collecting large amounts of data, they were unable to analyze it across systems. In addition, the bank was struggling to respond quickly to its customers.
Solutions
Our team of consultants, along with bank subject matter experts and system users, designed and implemented an enterprise data warehouse, operational customer relationship management, and data mining and analytics.
Results
The team created the foundation for facilitating a unified view of bank’s customers across business segments. The bank’s management team saw an improvement in overall customer service management which lead to increased profitability, as well as a reduction in business risks from a single data version and fewer manual interventions.